Privacy Policy

This Privacy Policy explains how IT Consulting and Expertise (“we”, “us”, “our”) handles information in connection with Fawazeer, including the mobile application and related websites or services.

By using Fawazeer, you agree to the practices described in this policy. If you do not agree, please do not use the service.

1. Who We Are

Fawazeer is operated by:

• Company: IT Consulting and Expertise
• Address: 42 Rue de la Py, 75020 Paris, France
• Website: https://www.itcexpertise.com
• Email: mehdi.jabri@itcexpertise.com
• Phone: +33 7 61 53 65 45

2. Scope of This Policy

This policy applies to all information we process about you in connection with Fawazeer, whether accessed through a mobile device, a web browser, or any other method.

If the app links to third-party services (such as ad networks, analytics tools, or external websites), those services are governed by their own privacy policies, which we encourage you to review.

3. Information We Collect

Fawazeer is designed to minimize the collection of personal data. The information collected may vary depending on how you use the app.

A. Local Device Data

Fawazeer stores gameplay progress (such as unlocked riddles, coins, and hints) and user preferences (such as language and settings) locally on your device. This data does not leave your device unless you explicitly use a feature that requires it.

B. Information You Provide Directly

If you contact us through the app, our website, or by email, we receive the information you include, such as your name, email address, and the content of your message.

C. Purchase Information

If in-app purchases are available, payments are handled by the relevant app store or payment platform. We may receive limited transaction details (such as a product identifier or confirmation status) but do not receive your full payment card number.

D. Advertising and Analytics

Fawazeer may include third-party advertising services or analytics SDKs. These services may collect technical identifiers (such as your advertising ID), IP address, device type, operating system version, and interaction data. These collections are governed by the respective third party's privacy policy.

We may also receive aggregated, non-identifying usage reports from these services.

E. Diagnostics

We may use crash reporting or error monitoring tools that collect diagnostic information (such as crash logs, app performance metrics, or device identifiers) to help us maintain and improve the service.

F. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support functionality, analyze usage, and serve relevant content or ads. You can manage cookie preferences through your browser settings or through any consent mechanism provided on the website.

4. How We Use Your Information

We may use the information described above to:

• Operate, maintain, and improve Fawazeer
• Respond to support requests or communications
• Deliver ads (including personalized ads, where permitted)
• Monitor and analyze usage patterns and trends
• Diagnose technical issues and prevent abuse
• Comply with applicable law

5. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the UK, or another jurisdiction that requires a legal basis for processing, we rely on the following:

• Consent — for personalized advertising, cookies, or analytics, where applicable
• Legitimate interest — to operate and improve our service, prevent fraud, and ensure security
• Performance of a contract — to provide the service you use, manage purchases, or fulfill your requests
• Legal obligation — to comply with applicable laws

6. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

• Service providers and SDKs: We may use third-party services for advertising, analytics, crash reporting, or cloud infrastructure. These services may process data on our behalf and are bound by their own privacy policies.
• Legal obligations: We may disclose information if required by law, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

7. International Transfers

If information is transferred outside the EEA (for example, to third-party SDK providers), we rely on standard contractual clauses, adequacy decisions, or other recognized legal mechanisms.

8. Data Retention

Locally stored data remains on your device until you delete it or uninstall the app.

If we retain data on our servers (for example, from support requests or purchase records), we keep it only as long as necessary for the purpose it was collected, or as required by law.

9. Security

We use reasonable technical and organizational measures to protect the data we handle. However, no digital service can guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (“right to be forgotten”)
• Restriction of processing
• Objection to processing based on legitimate interest
• Withdrawal of consent
• Data portability
• Lodging a complaint with a supervisory authority

To exercise any of these rights, contact us at mehdi.jabri@itcexpertise.com.

11. Children's Privacy

Fawazeer is not directed at children under 13 (or the applicable minimum age under local law). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us at mehdi.jabri@itcexpertise.com. We will take appropriate steps to review and delete such information.

12. Third-Party Services

Fawazeer may integrate with third-party tools and services (such as advertising networks, analytics services, or external links). We are not responsible for the privacy practices of these services and recommend reviewing their own privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected by the “Last updated” date at the top. Continued use of Fawazeer after changes are posted means you accept the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, contact: